SHIPPING

Order Over $75: FREE Standard Delivery* (3-10 Business Days) 
Order Under $75: $9.95 Standard Delivery* (3-710Business Days) 

Orders will be process within 2  business days, during sale period orders can take up to 3 business days to process.

Oz Indulgence  is not responsible for any delays caused by the freight carrier, especially during high-volume seasons. Please note that all delivery times are estimated. Oz Indulgence cannot guarantee delivery dates.

If you are not home to accept your package and have not left a note on your order to leave package without signature, the freight carrier will leave a card in your letter box detailing the steps for picking up your delivery at the local post office or re delivery.

If you have not received your package within 10 business days of placing the order, contact us with your full name as well as your Order Number and we’ll look into the matter immediately.

Oz Indulgence is not liable for missing parcels due to any errors on the customer or the freight carrier’s behalf.

RETURNS

Have you made a mistake when ordering? 
We understand that mistakes can be made when ordering. 
If your products are un-used and un-opened, we can offer an exchange for you. Oz Indulgence is not responsible for the cost of return shipping, however once Oz Indulgence  have received your returns we will send the exchange to you free of charge.

Oz Indulgence ships to: 

Albania, Andorra, Austria, Australia, Bangladesh, Bosnia and Herzegovina, Brunei, Belgium, Brazil, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Macedonia, Malaysia, Maldives, Malta, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Pakistan, Palestinian Territory, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russian Federation, San Marino, Singapore, Slovakia, Slovenia, South Korea, South Georgia/Sandwich Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican and Vietnam.

REFUNDS

Have you changed your mind?
We do not refund or exchange due to change of mind or differences in personal opinion. 

Is your product faulty? 
Refunds are only offered in case of manufacturing faults.
Oz Indulgence is not responsible for cost of return shipping, however once the product has undergone testing we will refund your original order and cost of postage if the product is deemed to be faulty. 

How to contact Oz Indulgence ?
Please contact Oz Indulgence customer service team at hi@ozindulgence.com.au with your name, order number, product purchased and your return or refund enquiry.